Welcome Centre Hotels has just been awarded the HotelsCombined Recognition of Excellence 2017!
Lagos, Nigeria – 12th Jan 2017
Welcome Centre Hotels today announces it has been awarded the HotelsCombined Recognition of Excellence 2017!
The HotelsCombined Recognition of Excellence award is an acknowledgement for consistently achieving the highest standards of customer satisfaction worldwide. HotelsCombined has researched and processed 335 opinions that Welcome Centre Hotels guests have posted on a variety of different websites, forums, and social media, resulting in an incredible score of 8.2 out of a possible 10.
2017 RECOGNITION OF EXCELLENCE
The Welcome Centre Hotels is now representing the top 3% of accommodation worldwide for customer satisfaction!
Sophie Summer is the Supervisor of the hotel award program at HotelsCombined for Nigeria. She says “your guests’ reviews have been particularly positive and caught our attention. Our analysis team have selected the best hotels in Nigeria to be awarded our 2017 Recognition of Excellence for Customer Satisfaction, and your property is among them. Congratulations on your outstanding work!”
Mr. Jeff Fischer ‘Sales Director’ of Welcome Centre Hotels says the “HotelsCombined award is another notch in our hotel’s commitment in the pursuit of customer service delivery excellence and our drive to never stop listening to our guests and never stop improving our service delivery to all customers who pass through our doors. We thank HotelsCombined for their recognition”
Amer AlHalabi, Regional Manager of HotelsCombined MENA, says “What is different about The Recognition of Excellence is the way information is gathered and analyzed which all depends on the guest’s experience with that particular accommodation,” he added.
The HotelsCombined Recognition of Excellence is not a ranking list but a group of outstanding accommodations chosen based on a strict set of criteria. In order to be considered, properties must meet the following criteria:
• At the time of judging, a winner is rated 8.0/10 or over with a minimum of 75 customer reviews certified by HotelsCombined. • We couldn’t detect any major customer service problems, nor recurring or unresolved issues.
Moreover, HotelsCombined is taking in great consideration the way the hotel staff answered the Hotels communication team, demonstrating their commitment in providing quick assistance.
“We are thrilled to be working with the best hotels in Nigeria and Welcome Centre Hotels is certainly among them ” said Alberto Castellucchio, market manager of HotelsCombined Nigeria
In order to be considered for the recognition, properties must at the time of judging have an 8.0 or over rating with a minimum of 100 customer reviews on the HotelsCombined site. The hotel should have significant community initiatives in place plus a recipient of at least three awards throughout the year.
Winners of the excellence award will receive a certificate and have the opportunity to display a badge of the award on their website’s homepage, a symbol of success for future guests to see.
HotelsCombined is a world leading hotel meta-search website used by over 300 million travelers each year. It has partnered with thousands of booking sites including Booking.com, Expedia and Agoda, to name a few, to create a one-stop hotel search engine for travelers. Instead of visiting these booking websites one-by-one, HotelsCombined simply compares them all in just one search, showing users a complete range of hotels and prices to choose from.
HotelsCombined’s website is also available as a mobile application for both iOS and Android, allowing users to find the best room rate in one quick and easy search.
HotelsCombined is a hotel metasearch engine founded in 2005, with headquarters in Sydney, Australia. HotelsCombined is one of the world’s leading hotel price comparison websites. Our technology cuts through availability and prices from all the top travel sites in one simple search, helping millions of travellers to make the right accommodation decisions every year. By partnering with key online travel brands and hoteliers from around the world, HotelsCombined offers the best range of hotel deals so users can feel confident they’ve got the most from their booking. The site operates in over 40 languages, handles 120 different currencies and aggregates more than 2 million deals from hundreds of travel sites and hotel chains. The company employs over 200 staff.
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